Smash is operated by Softon Ltd, a company licensed by the Anjouan Gaming Authority under licence number ALSI-202409012-FI1. That licence is the framework within which we run every part of this platform — from how accounts are opened to how withdrawals are processed. It sets out what we are required to do, and we are held to those requirements by the authority that issued it.

We launched in 2026, which means we are a relatively new operation. We think that is worth being straightforward about. What we have focused on from the outset is building something that works properly rather than quickly — a platform where the mechanics are sound and players in the UK can use it with a reasonable degree of confidence.

How we approach safer gambling

Safer gambling is not a box we tick at the edge of the platform. It shapes how the site is built. We provide tools that let you set limits on deposits, losses, and session time, and we make those tools accessible rather than buried. If you need to take a break, you can do that directly from your account. We take self-exclusion requests seriously and act on them without delay. We also carry out checks that are designed to identify patterns of play that may indicate a problem, and we will make contact where that seems appropriate. None of this is about restricting how you use the site — it is about making sure the site does not work against you.

Player funds and how we handle them

Your balance is yours. We keep player funds separate from the operational funds we use to run the business. That separation matters because it means your money is not exposed to the ordinary financial risks of running a company. When you request a withdrawal, we aim to process it within zero to twenty-four hours, and the minimum withdrawal amount is £20. We apply the same minimum to deposits. The payment methods available to you cover cards, e-wallets, bank transfer, and cryptocurrency — we have chosen routes that are established and that cover a reasonable range of preferences.

When it comes to the providers whose games appear on the site, we apply criteria before listing anything. We work with studios that are themselves licensed and whose software has been independently tested. That is not a guarantee that every session will go the way you want it to, but it does mean the outcomes are determined by certified random number generation rather than anything else. The same logic applies to payment routes — we list methods that have a track record of operating reliably.

When something goes wrong — a payment that does not arrive when expected, a technical fault during a game, a dispute about a bonus — we expect ourselves to respond clearly and without unnecessary delay. Our support team is available to handle these situations, and we do not consider a complaint closed until it has actually been resolved. If you have a concern, the right thing to do is raise it with us directly in the first instance. We will deal with it on its merits.

That is, broadly, how we operate. No more complicated than it needs to be.